Your privacy is important to us. This Privacy Policy applies to the website, platform, and related services made available by GSV Sales, Inc. ("GSV," "we," "us," or "our") and explains what information we collect, how we use it, and the choices available to you.
GSV is a U.S.-based company that serves customers in the United States, the United Kingdom, the European Union, and other regions. By visiting our website or using our services, you acknowledge the practices described in this Privacy Policy.
We do not sell customer data, and we do not use customer content to train internal or third-party AI models.
1. Scope and Applicability
This Privacy Policy applies to personal information we collect when you visit our website, communicate with us, request a demo, subscribe to our services, or otherwise interact with our platform and related offerings.
In some cases, we process information on behalf of our business customers in connection with the services we provide to them. In those cases, the customer typically controls the purpose and means of processing, and their own privacy notices or contractual terms may also apply.
This Privacy Policy does not apply to third-party services, websites, or products that are governed by their own privacy policies.
2. What Information We Collect
We collect information you provide directly, information we collect automatically, and information we receive from business customers or service providers.
Information you provide to us
- Contact and account details, such as your name, work email, phone number, title, company name, and login credentials.
- Communications and support information, such as messages sent through contact forms, email, chat, meetings, or support requests.
- Billing and subscription information needed to administer paid services and Stripe-based subscriptions.
- Business and platform information you choose to provide, including company information, sales workflows, emails, call data, notes, prompts, documents, and other proprietary information submitted through our services.
Information we collect automatically
- Log and device information, including IP address, browser type, device identifiers, operating system, referral URLs, and access times.
- Usage information, including page views, feature interactions, session events, diagnostics, and product activity.
- Cookie, analytics, and local storage data used to operate the website, remember preferences, and measure usage.
Information from third parties
- Information from your employer or organization if they invite you to use our platform.
- Information from payment processors, infrastructure providers, analytics providers, and integrations you or your organization enable.
3. How We Use Information
We use personal information to operate our business and provide our services, including to:
- Provide, maintain, support, secure, and improve the website, platform, diagnostics tools, and AI-enabled workflows.
- Authenticate users, manage accounts, provision subscriptions, and process payments.
- Respond to inquiries, schedule demos, provide customer support, and send service-related communications.
- Analyze website and product usage, troubleshoot performance issues, and improve the user experience.
- Protect against fraud, abuse, unauthorized access, and security incidents.
- Comply with legal obligations, enforce our agreements, and protect our rights.
- Create aggregated or de-identified insights for internal business purposes, provided those insights do not identify a customer or individual.
4. AI and Customer Content
Our services may process customer-provided content, including emails, notes, call transcripts, recordings, sales materials, and other business information, to generate outputs such as draft replies, summaries, feedback, diagnostics, and workflow recommendations.
We process that content to deliver the services requested by our customers. We do not sell customer data, and we do not use customer content to train internal or third-party AI models.
We may use anonymized, de-identified, and disaggregated information internally to improve our services, security, and operations, but not in a way that identifies a customer, account, or individual person.
7. Data Retention
We retain personal information only for as long as necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
We do not retain client data longer than necessary to provide the services, except where data has been anonymized and disaggregated or where retention is required by law, legitimate security needs, backup processes, or recordkeeping obligations.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on where you live, you may have rights related to access, correction, deletion, portability, restriction, objection, or withdrawal of consent. You may also have the right to appeal a privacy-related decision or lodge a complaint with a regulator.
To request access, correction, or deletion of your data, please contact us at data@gsvsales.com. We may need to verify your identity before responding.
You may opt out of marketing emails by using the unsubscribe link in those messages or by contacting us directly.
10. International Transfers
GSV is based in the United States and may process personal information in the United States and other countries where we or our service providers operate.
When we transfer personal information from the UK, EU, or other regions with applicable transfer restrictions, we will take steps designed to use appropriate safeguards as required by law.
11. Children Under 16
Our website and services are intended for individuals who are at least 16 years old. We do not knowingly collect personal information from children under 16.
If you believe we have collected personal information from a child under 16, please contact us and we will investigate and take appropriate action.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective or last-updated date above.
Your continued use of the website or services after an update becomes effective means the updated Privacy Policy will apply to your interactions with us, subject to applicable law.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, you can contact us at:
- General legal inquiries: legal@gsvsales.com
- Data rights and deletion requests: data@gsvsales.com